Resident Liaison Officer

2 days ago


Manchester, United Kingdom Fawkes & Reece (North) Full time

Fawkes & Reece (North) is a leading social housing contractor seeking an experienced Resident Liaison Officer to join their team in Greater Manchester, Bolton, Oldham, and Rochdale. The successful candidate will play a crucial role in managing kitchen and bathroom schemes, providing exceptional customer service and ensuring high levels of satisfaction among residents.

As a key member of the team, the ideal candidate will possess strong communication skills, excellent IT knowledge, and experience in energy efficiency and planned maintenance programs. They will be responsible for developing effective relationships with residents, clients, subcontractors, and local stakeholders, ensuring seamless project execution and outstanding results.

Key Responsibilities:

  • Manage resident consultations and support prior to, during, and after works to ensure consistently high levels of customer satisfaction
  • Attend client representative and resident meetings, maintaining the highest level of customer service at all times
  • Develop and maintain effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
  • Provide an efficient, courteous, and professional service to all telephone callers, responding to queries and resolving issues promptly
  • Maintain access to properties, visiting resident homes at the frequency determined by the scheme, and ensuring written correspondence is generated and distributed as required
  • Manage the Resident's complaints procedures as a point of escalation, addressing concerns and resolving issues effectively

This is a fantastic opportunity for an experienced Resident Liaison Officer to take their career to the next level, working in a dynamic and rewarding environment. If you are passionate about delivering exceptional customer service and have a proven track record in residential liaison work, we would love to hear from you.

Benefits:

  • 13 PAYE or 16 per Hour Umbrella rate of pay
  • Monday to Friday working week, 8am-4:30pm, with street parking available

We are committed to finding the right candidate for this role and look forward to receiving your application.



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