Customer Liaison Officer
4 weeks ago
Customer Liaison Officer Role Overview
At Great Places Housing Group, we are seeking a highly skilled and dedicated Customer Liaison Officer to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact in the lives of our residents.
Key Responsibilities:
- Work closely with our contractors to ensure that investment works are completed to a high standard and that our residents are satisfied with the service they receive.
- Develop and maintain effective relationships with our residents, contractors, and other stakeholders to ensure that their needs are met and that they are fully informed about the services we provide.
- Provide excellent customer service and respond to resident queries and complaints in a timely and professional manner.
- Support the surveying team in the delivery of planned maintenance works and be the main point of contact for our residents.
- Use a range of communication channels to engage with our residents, including phone, email, and social media.
- Work collaboratively with our teams to identify and resolve issues that may impact our residents.
- Record and update information in our systems to ensure that our data is accurate and up-to-date.
Requirements:
- Experience of working in a customer-facing role and delivering excellent customer service.
- Ability to work effectively in a team and build strong relationships with colleagues and stakeholders.
- Excellent communication and interpersonal skills.
- Knowledge of social housing and the issues that affect our residents.
- Ability to work under pressure and manage multiple tasks and priorities.
- Full driving license and use of a vehicle.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The opportunity to make a positive impact in the lives of our residents.
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