Customer Liaison Officer

4 weeks ago


Manchester, United Kingdom Great Places Housing Group Full time

Customer Liaison Officer Role Overview

At Great Places Housing Group, we are seeking a highly skilled and dedicated Customer Liaison Officer to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact in the lives of our residents.

Key Responsibilities:

  • Work closely with our contractors to ensure that investment works are completed to a high standard and that our residents are satisfied with the service they receive.
  • Develop and maintain effective relationships with our residents, contractors, and other stakeholders to ensure that their needs are met and that they are fully informed about the services we provide.
  • Provide excellent customer service and respond to resident queries and complaints in a timely and professional manner.
  • Support the surveying team in the delivery of planned maintenance works and be the main point of contact for our residents.
  • Use a range of communication channels to engage with our residents, including phone, email, and social media.
  • Work collaboratively with our teams to identify and resolve issues that may impact our residents.
  • Record and update information in our systems to ensure that our data is accurate and up-to-date.

Requirements:

  • Experience of working in a customer-facing role and delivering excellent customer service.
  • Ability to work effectively in a team and build strong relationships with colleagues and stakeholders.
  • Excellent communication and interpersonal skills.
  • Knowledge of social housing and the issues that affect our residents.
  • Ability to work under pressure and manage multiple tasks and priorities.
  • Full driving license and use of a vehicle.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to make a positive impact in the lives of our residents.


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