Customer Liaison Officer

2 days ago


Manchester, United Kingdom Great Places Housing Association Full time
About the Role:

We are seeking a highly skilled Customer Liaison Officer to join our team at Great Places Housing Association. As a key member of our customer-facing team, you will be responsible for providing excellent customer service to our residents and stakeholders. Your primary focus will be on responding to a range of customer queries, including rent account management, tenancy-related issues, and complaints. You will work closely with our Neighbourhood Colleagues, Specialists, and Team Managers to ensure that customer issues are resolved promptly and efficiently.

About You:

To be successful in this role, you will need to have a strong customer service background, with experience of working in a fast-paced environment. You will be able to build effective relationships with colleagues and stakeholders, and have excellent communication and problem-solving skills. You will also have the ability to work flexibly and adapt to changing priorities.

What We Offer:

In return for your hard work and commitment, we offer a range of benefits, including a competitive salary, a pension scheme, and a range of health and wellbeing initiatives. You will also have access to ongoing training and development opportunities to help you progress in your career.

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