Optics Support Expert

3 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, Edmund Optics has earned its position as one of the largest suppliers of off-the-shelf optical components.

The company supports numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D. Its products are used in various applications, from DNA sequencing to high-speed factory automation.

Job Description

We are looking for a highly competent Product Support Manager EMEA to manage the Product Support Team and maximize customer satisfaction. The ideal candidate will have at least three years of experience in technical sales and/or product support.

  • Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries and work towards continuous improvement of the sales process and customer journey.
Required Skills and Qualifications

The successful candidate will be knowledgeable about sales and support processes, fluent in English, and willing to travel occasionally. Additional language skills are preferred.

Benefits

Edmund Optics offers a range of employee benefits, including a company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, Cycle to Work scheme, and company events.



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