Optical Technology Leader
5 days ago
At Edmund Optics, we are seeking a highly skilled Product Support Manager EMEA to lead our team of Sales & Applications Engineers in providing exceptional technical and applications support to our customers across Europe, the Middle East, and Africa.
About UsWe are a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.
Our TeamYou will be responsible for managing the Product Support Team, ensuring operational effectiveness, and increasing regional customer satisfaction for technical and applications support activities. Key responsibilities include:
- Scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Developing and executing a long-term strategy for continuous improvement of sales processes and customer journeys.
- Defining and tracking key performance indicators (KPIs) and reporting them to stakeholders.
A highly competitive salary is offered for this office-based position, which can be located in York (UK), Mainz (Germany), or Lyon (France), depending on your preference. The estimated annual salary range is £55,000 - £70,000 based on location and experience.
Required Skills and QualificationsTo succeed in this role, you must have:
- Fluent English language skills; additional language skills preferred.
- Strong leadership and management skills.
- Ability to travel occasionally for tradeshows and other company events.
As a valued member of our team, you will enjoy a range of benefits, including:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
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