Product Support Manager EMEA

5 days ago


Leeds, Leeds, United Kingdom Edmund Optics Full time

Job Description:

We are seeking a highly skilled Product Support Manager to join our team in Europe. The successful candidate will be responsible for managing the Product Support Team, with a focus on delivering exceptional customer service and support.

About Us:

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us a position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.

Key Responsibilities:

  • Manage and develop the Product Support Team to maximize customer satisfaction and revenue growth.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries and work towards continuous improvement of the sales process and customer journey.
  • Define and track key performance indicators (KPIs) and report them to stakeholders.
  • Interface with marketing to provide customer feedback and identify customer support needs.

Requirements:

  • Minimum of three years experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English; additional language skills preferred.
  • Willingness to travel occasionally for tradeshows and other Edmund Optics sites.

Salary: £60,000 - £80,000 per annum depending on location and experience.



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