Assistant Reception Manager

5 days ago

London, Greater London, United Kingdom 5 Hertford Street Full time

About 5 Hertford Street

5 Hertford Street is a prestigious private member's club located in the heart of Mayfair, London. Our mission is to provide an exceptional experience for our members, offering a home away from home in a luxurious and welcoming environment.

Job Summary

We are seeking an experienced and skilled Assistant Reception Manager to join our Reception Team. The successful candidate will be responsible for ensuring the smooth and efficient operation of the reception area, providing exceptional customer service, and upholding the high standards of our club.

Key Responsibilities

  • Reception Management
    • Supervise and coordinate the activities of the reception team to ensure seamless service delivery.
    • Monitor and maintain the reception area, ensuring it is clean, tidy, and well-maintained.
  • Customer Service
    • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues promptly.
    • Ensure that all interactions with members and guests are friendly, professional, and courteous.
  • Team Leadership
    • Lead and motivate the reception team to achieve high standards of service delivery.
    • Develop and implement training programs to enhance the skills and knowledge of the reception team.
  • Club Operations
    • Assist in the implementation of club policies and procedures to ensure compliance with regulatory requirements.
    • Collaborate with other departments to ensure seamless service delivery and achieve business objectives.

Requirements

  • Experience
    • Significant experience in a similar position, preferably in a luxury boutique hotel, restaurant, or private member's club.
  • Qualifications
    • Ability to demonstrate and instill exceptional customer service standards.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.

Working Hours

The working hours for this role are on a rota basis, 5 days out of 6, from Monday to Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays, and throughout Christmas each year.

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