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Assistant Reception Manager
2 months ago
About The Arts Club
The Arts Club is a renowned private members' club located in the heart of Mayfair, London. We are seeking a highly motivated and experienced Assistant Reception Manager to join our dynamic team.
Key Responsibilities
- Oversee the daily operations of the reception area, ensuring smooth and efficient service.
- Supervise, train, and motivate the reception team to deliver exceptional customer service.
- Handle member and guest inquiries, reservations, and special requests with professionalism and discretion.
- Maintain a thorough knowledge of club facilities, services, events, and local amenities.
- Assist in the management of membership records and ensure all information is up-to-date and accurate.
- Monitor and manage the reception budget, ensuring cost-effective practices without compromising service quality.
- Address and resolve any complaints or issues promptly, escalating to the Reception Manager or other departments as necessary.
- Ensure compliance with health and safety regulations and club policies.
- Support the Reception Manager in various administrative duties and projects as required.
Requirements
- Excellent attention to detail
- Strong organisational skills
- Impeccable appearance of personal grooming
- Confident, professional and welcoming personality
- Genuine passion and enthusiasm to learn
- Proficient in English language
- IT proficient
What We Offer
- Private medical benefits via Medicash
- Discounts in over 800 retail outlets via Reward Gateway
- Discounts on food & beverage in our restaurants and sister businesses
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
- Enhanced sickness pay
- Life assurance
- Long Service Awards
- An exciting range of learning and development programmes
- Enhanced maternity pay
- Uniform laundry service
- Opportunities for promotion and continual progression
- Complimentary meals while on shift
- Employee assistance programme
- Occupational health nurse
- Birthday Day Off
