Assistant Reception Manager

5 days ago

London, Greater London, United Kingdom The Arts Club Full time

About The Arts Club

The Arts Club is a renowned private members' club located in the heart of Mayfair, London. We are seeking a highly motivated and experienced Assistant Reception Manager to join our dynamic team.

Key Responsibilities

  • Oversee the daily operations of the reception area, ensuring smooth and efficient service.
  • Supervise, train, and motivate the reception team to deliver exceptional customer service.
  • Handle member and guest inquiries, reservations, and special requests with professionalism and discretion.
  • Maintain a thorough knowledge of club facilities, services, events, and local amenities.
  • Assist in the management of membership records and ensure all information is up-to-date and accurate.
  • Monitor and manage the reception budget, ensuring cost-effective practices without compromising service quality.
  • Address and resolve any complaints or issues promptly, escalating to the Reception Manager or other departments as necessary.
  • Ensure compliance with health and safety regulations and club policies.
  • Support the Reception Manager in various administrative duties and projects as required.

Requirements

  • Excellent attention to detail
  • Strong organisational skills
  • Impeccable appearance of personal grooming
  • Confident, professional and welcoming personality
  • Genuine passion and enthusiasm to learn
  • Proficient in English language
  • IT proficient

What We Offer

  • Private medical benefits via Medicash
  • Discounts in over 800 retail outlets via Reward Gateway
  • Discounts on food & beverage in our restaurants and sister businesses
  • Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
  • Enhanced sickness pay
  • Life assurance
  • Long Service Awards
  • An exciting range of learning and development programmes
  • Enhanced maternity pay
  • Uniform laundry service
  • Opportunities for promotion and continual progression
  • Complimentary meals while on shift
  • Employee assistance programme
  • Occupational health nurse
  • Birthday Day Off

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