ITIL Strategist for Incident and Problem Resolution
1 week ago
The Technical Knowledge Lead will be responsible for managing the knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources. They will also design and deliver tailored training programs to support effective technology adoption.
About the Role:
- This is an exciting opportunity to join a leading institution as a Technical Knowledge Lead in IT Operations.
- You will be responsible for implementing ITIL-aligned problem and knowledge management processes, developing strategies, and embedding them into daily IT operations.
- You will work collaboratively across IT to prioritise issues and track KPIs to measure problem and knowledge management success.
- You will provide training and guidance on best practices for problem and knowledge management.
Key Responsibilities:
- Implement ITIL-aligned problem and knowledge management processes.
- Manage the knowledge management framework and repository.
- Design and deliver tailored training programs.
- Collaborate across IT to prioritise issues and track KPIs.
Requirements:
- Significant experience in ITIL Problem Management and Knowledge Management roles.
- Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function.
- Proven track record of success in IT roles within a comparable-sized organisation.
- Up-to-date knowledge and understanding of IT hardware and software.
- Ability to define and monitor key performance indicators.
Salary and Benefits:
- A competitive salary ranging from £55,000 to £75,000 per annum.
- A generous holiday allowance (25 days and rising with service).
- A comprehensive pension scheme.
- Ongoing training and development opportunities.
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