Windows and Office Technical Support Expert
6 days ago
We are looking for a talented IT Support Specialist to join our team in Birmingham. The successful candidate will receive a competitive salary of £35,000 plus benefits.
Role Overview:
This is a permanent role that requires the ability to work overtime, weekends, and be flexible with start/finish times. The successful candidate will provide technical support to customers and collaborate with other teams to resolve complex issues.
Main Responsibilities:
- Provide technical support to customers via phone, email or on-site visits.
- Manage incident tickets, ensuring timely resolution and high-quality customer service.
- Deploy and maintain software and hardware as directed, including patches/hotfixes.
- Collaborate with other teams to resolve complex issues and improve overall service quality.
Essential Skills:
- ITIL v3-4 Foundation and experience working in an ITIL environment / Service Level Agreements.
- Windows 10, Windows Server 2008/2012/2016/2019 Remote Desktop/Terminal services environments.
- Microsoft Active Directory and troubleshooting.
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