Technical Support Professional

5 days ago


Birmingham, Birmingham, United Kingdom EA First Compass House Full time

EA First Compass House is looking for an advanced technology support professional to join their internal IT team in Birmingham. As a key member of the team, you will be responsible for handling a range of technical issues and providing expert support across all levels.

About the Role:
  • You will work closely with the team to ensure seamless IT functionality and assist with business projects.
  • As part of your responsibilities, you will advance tickets, escalate when necessary, and provide support for desktops, laptops, servers, switches, and other infrastructure devices.
  • You will also offer application support to the business, particularly with Windows 10/11, Office 2013 and later versions.
Requirements:
  • A minimum of 3+ years in a 2nd Line Support role or equivalent experience.
  • Strong knowledge of Active Directory and M365 for account management.
  • Familiarity with Windows operating systems (Windows 10/11), Office suite (2013 and above), and ERP systems.
Package:

Salary: £45,000 - £50,000 per annum

Benefits include 25+8 Days Holiday, Pension, Out of Hours cover as per a team rota.



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