Senior Technical Support Professional

1 month ago


Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

Senior Technical Support Professional | Birmingham | Hybrid | £40,000 - £50,000 | £4,800 Car Allowance

We are seeking an experienced Senior Technical Support Professional to join our team. As a key member of our support services, you will be responsible for providing technical assistance to our customers and resolving complex issues.

Main Responsibilities


• Provide expert technical support to customers via phone, email, and chat.


• Collaborate with the support team to resolve complex technical issues.


• Develop and maintain in-depth knowledge of our products and services.


• Work closely with the sales team to provide technical input and support.


• Participate in training and knowledge-sharing sessions to enhance technical skills.

Essential Skills


• Strong technical knowledge of Microsoft Windows desktop OS's, Microsoft Office, and Microsoft Server.


• Excellent communication and problem-solving skills.


• Ability to work independently and as part of a team.


• Strong analytical and troubleshooting skills.

Benefits


• 31 days holiday including bank holidays.


• Option to buy and sell annual leave.


• Car Allowance.


• Life Insurance.


• Free and confidential access to our Employee Assistance Programme.


• Tailored benefits platform.


• Excellent Training and Development opportunities.



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