2nd Line Technical Support Expert
1 month ago
About the Role
We are seeking an experienced 2nd Line Technical Support Expert to join our dynamic team at In Technology Group. As a key member of our team, you will be responsible for providing second-line support for complex technical issues, troubleshooting and resolving various IT problems, and collaborating with clients and team members to identify and solve technical challenges.
Key Responsibilities- Provide second-line support for complex technical issues, including servers, networks, and desktop environments.
- Troubleshoot and resolve a range of IT problems, utilizing your expertise in Windows Infrastructure, Office 365 & Exchange, Network Troubleshooting, Remote Support Tools, and Backup & Security.
- Collaborate with clients and team members to identify and solve technical challenges, ensuring seamless communication and problem resolution.
- Support infrastructure projects and IT system improvements, contributing to the development of our technical capabilities.
- Maintain security protocols and ensure systems are compliant, upholding our commitment to data protection and security.
Competitive Salary and Benefits
- A competitive salary of £35,000 per annum.
- Career progression opportunities within our dynamic team.
- Exposure to cutting-edge technology and projects, enabling you to stay ahead in your career.
- A supportive and collaborative working environment, fostering growth and success.
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