2nd Line Technical Support Expert

1 month ago


Birmingham, Birmingham, United Kingdom In Technology Group Full time

About the Role

We are seeking an experienced 2nd Line Technical Support Expert to join our dynamic team at In Technology Group. As a key member of our team, you will be responsible for providing second-line support for complex technical issues, troubleshooting and resolving various IT problems, and collaborating with clients and team members to identify and solve technical challenges.

Key Responsibilities
  1. Provide second-line support for complex technical issues, including servers, networks, and desktop environments.
  2. Troubleshoot and resolve a range of IT problems, utilizing your expertise in Windows Infrastructure, Office 365 & Exchange, Network Troubleshooting, Remote Support Tools, and Backup & Security.
  3. Collaborate with clients and team members to identify and solve technical challenges, ensuring seamless communication and problem resolution.
  4. Support infrastructure projects and IT system improvements, contributing to the development of our technical capabilities.
  5. Maintain security protocols and ensure systems are compliant, upholding our commitment to data protection and security.

Competitive Salary and Benefits

  • A competitive salary of £35,000 per annum.
  • Career progression opportunities within our dynamic team.
  • Exposure to cutting-edge technology and projects, enabling you to stay ahead in your career.
  • A supportive and collaborative working environment, fostering growth and success.
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