Technical Support Specialist
2 weeks ago
Job Overview
">We are seeking an experienced Technical Support Specialist to join our growing technical team in Wolverhampton. As a 2nd Line IT Engineer, you will provide high-level support to our clients, ensuring prompt and effective resolution of complex IT issues.
">Key Responsibilities:
">- ">
- Diagnose and resolve complex IT issues related to hardware, software, and networks.">
- Act as an escalation point for the 1st line support team, ensuring timely resolution of tickets.">
- Troubleshoot and manage issues with desktops, laptops, servers, and network infrastructure (routers, switches, firewalls).">
- Administer and support Windows Server environments, Active Directory, Office 365, and Exchange.">
- Manage and support virtualisation technologies such as VMware or Hyper-V.">
- Deploy and configure new systems, including hardware, software, and network devices.">
- Assist in the planning and implementation of IT projects, including migrations, upgrades, and installations.">
Requirements:
">- ">
- Proven experience in a 2nd line support or similar IT engineering role, ideally within an MSP environment.">
- Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, Office 365, and Exchange.">
- Experience with networking fundamentals (DNS, DHCP, TCP/IP), firewalls, and VPN configurations.">
- Proficiency in troubleshooting and maintaining hardware, software, and network infrastructure.">
Benefits:
">- ">
- Competitive salary based on experience (£32,000).">
- Continuous professional development opportunities, including certifications and training.">
- A supportive and collaborative team environment with a focus on career progression.">
- Flexible working options and opportunities to work with a diverse range of technologies and clients.">
The successful candidate will have a strong understanding of Windows Server environments, Active Directory, Office 365, and Exchange, as well as experience with virtualisation technologies such as VMware or Hyper-V.
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