SD-WAN 2nd Line Support Specialist
2 weeks ago
We are looking for a highly skilled SD-WAN 2nd Line Support Specialist to join our team in Solihull, UK. In this role, you will provide technical support and troubleshooting for our SD-WAN-related issues.
You will work closely with our network operations team to ensure the delivery of a secure network and respond to escalated support requests from customers.
About the Role:- Provide technical support and troubleshooting for SD-WAN-related issues.
- Collaborate with cross-functional teams to resolve technical issues and improve network reliability.
- Develop and maintain knowledge of SD-WAN technologies and best practices.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in WAN engineering, preferably in a similar role.
- Strong understanding of networking protocols, including BGP, OSPF, and EIGRP.
- Experience with configuration management tools, such as Ansible or Puppet.
- Excellent problem-solving skills and attention to detail.
What We Offer:
- A competitive salary of £40,000 - £50,000 per annum.
- 25 days' annual leave, plus public holidays (3 flexible).
- Pension scheme with double matching contributions up to 10%.
- Life assurance.
- Companywide incentive plans.
- Flexible benefits, including increased holidays, travel, dental, critical illness, and more.
- Perks at work, including employee discounts.
- Employee assistance programme and virtual GP.
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