IT Support Specialist

7 days ago


Birmingham, Birmingham, United Kingdom In Technology Group Full time

In Technology Group is seeking a skilled IT Support Specialist to join our Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.

The ideal candidate will have solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server, Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups.

  • Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively.
  • Provide 1st Line Support by logging incidents and requests into the service desk system when required.
  • Offer 2nd Line Support by managing service desk tickets escalated from the front-line support team.
  • Handle 3rd Line Support, including networking tasks and project work.
  • Escalate incidents and requests as required, working closely with the Service Desk and Development teams.

We offer a competitive salary of £38,000 per annum, depending on experience.

About this role:

This position requires a proactive and eager to learn individual, with a professional and flexible approach to user support.



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