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Technical Support Specialist for IT Infrastructure

2 months ago

Birmingham, Birmingham, United Kingdom Air IT Full time

Air IT is shaping the future of IT and Cyber Security support with an exciting mission, vision, and strategy. Our teams are empowered to deliver unrivalled support, solutions, and services to local SMEs across the nation.

We're looking for a skilled 1st Line Service Desk Engineer to provide efficient and effective customer service, diagnose and resolve technical issues, and ensure our clients receive top-notch support every step of the way.

About the Role:
  • Provide exceptional customer service to end-users and stakeholders.
  • Act as the primary point of contact for technical service requests.
  • Maintain accurate records throughout the ticket lifecycle.
  • Deliver high-quality first-time fixes using troubleshooting prowess.
  • Evaluate and escalate complex issues when necessary.
Requirements:
  • Prior experience in IT support is essential.
  • Demonstrate exceptional customer service and problem-solving skills.
  • Proficiency in Microsoft technologies is required.
  • Strong troubleshooting abilities with Microsoft Office and Windows desktops.
  • Familiarity with Active Directory, Group Policy, and DNS.
Benefits:
  • A competitive salary range of £25,000 - £35,000 per annum.
  • Holiday entitlement includes 25 days annual leave plus bank holidays.
  • Ongoing learning and development opportunities enhance career growth.
  • Cycle-to-work scheme and technology vouchers promote work-life balance.
  • Enhanced family leave ensures employee well-being.
  • Additional celebration day allows for personal recognition.
  • Salary sacrifice pension plan supports long-term financial security.
  • Two paid volunteer days encourage community involvement.