Senior ICT Support Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time

Role Overview

A 1st Line Service Desk Engineer at Air IT Limited will provide exceptional customer support and technical assistance to clients.

Key Responsibilities:

  1. Deliver high-quality customer service by responding to and resolving technical support requests.
  2. Work collaboratively with clients to diagnose and resolve issues efficiently.
  3. Maintain accurate records of all interactions and support activities.
  4. Escalate complex issues to senior engineers as needed.
  5. Ensure all work is conducted in accordance with Air IT's Service Level Agreements.

About You

We're looking for a highly skilled and motivated individual with a passion for IT and customer service.

  1. Proven experience in IT support and customer service.
  2. Excellent problem-solving and communication skills.
  3. Proficiency in Microsoft technologies and Windows desktops.
  4. Strong knowledge of Active Directory, Group Policy, and DNS.
  5. Ability to learn and adapt to new technologies and processes.

Benefits

Air IT Limited offers a range of benefits to support the well-being and career development of our employees.

  1. Flexible working arrangements.
  2. Competitive salary and benefits package.
  3. Ongoing training and development opportunities.
  4. Access to the latest technology and equipment.
  5. Opportunities for career progression and professional growth.


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