Senior ICT Support Specialist
6 days ago
Role Overview
A 1st Line Service Desk Engineer at Air IT Limited will provide exceptional customer support and technical assistance to clients.
Key Responsibilities:
- Deliver high-quality customer service by responding to and resolving technical support requests.
- Work collaboratively with clients to diagnose and resolve issues efficiently.
- Maintain accurate records of all interactions and support activities.
- Escalate complex issues to senior engineers as needed.
- Ensure all work is conducted in accordance with Air IT's Service Level Agreements.
About You
We're looking for a highly skilled and motivated individual with a passion for IT and customer service.
- Proven experience in IT support and customer service.
- Excellent problem-solving and communication skills.
- Proficiency in Microsoft technologies and Windows desktops.
- Strong knowledge of Active Directory, Group Policy, and DNS.
- Ability to learn and adapt to new technologies and processes.
Benefits
Air IT Limited offers a range of benefits to support the well-being and career development of our employees.
- Flexible working arrangements.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Access to the latest technology and equipment.
- Opportunities for career progression and professional growth.
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