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ICT Technical Support Specialist
2 months ago
We are seeking a highly skilled and bilingual IT Engineer to join our team at Zhuzhou CRRC Times Electric UK Innovation Center. As an ICT Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our company's IT infrastructure.
Key Responsibilities:- Collaborate with the IT Infrastructure & Systems Engineer to provide IT support and provide backup for each other.
- Ensure that user support requests are logged and receive prompt attention, and all IT issues are resolved and documented in a timely manner.
- Maintain IT servers, networks, software, and office systems, monitoring IT systems and carrying out capacity management, maintaining data storage and backup solutions.
- Support R&D engineers in implementing and managing different R&D software.
- Install, support, and maintain all network-connected devices, providing support for Hyper-V server virtualization, SCCM, etc.
- Ensure the security of all IT systems and equipment.
- Communicate and coordinate with the headquarters IT department on IT projects implementation when needed.
- IT assets management, IT policies improvement.
- Other IT-related tasks assigned by the line manager and/or senior management.
- Bilingual in English and Mandarin.
- Knowledge of IT core infrastructure, Windows Servers & Exchange, SCCM, LAN, WAN, and internet technologies.
- Bachelor's degree or above in computer science and/or a related IT subject.
- Other relevant IT certificates are a plus, such as CCNA, VCP, MCSE, MCSA.
- Effective communication and relationship-building skills.
This role is ideal for a motivated IT professional looking to apply their skills in a challenging and rewarding setting.