ICT Support Specialist

2 weeks ago

Birmingham, Birmingham, United Kingdom Telent Technology Services Limited Full time

As a key member of our team, you will play a vital role in providing operational support to the Strategic Road Network, working on technical aspects of the nationwide telecommunications equipment.

Key responsibilities include:

  • Providing 2nd and 3rd line remote and in-person IT support for End User Computer environments, software distribution, and software packaging.
  • Learning how to document existing IT solutions and processes.
  • Identifying improvements to existing IT solutions and processes.
  • Installing, configuring, upgrading, and supporting hardware such as laptops, desktops, printers, and telephony.
  • Incident, Service Request, and Asset management.
  • On-site support and touch labor for other ICT-related services.
  • Implementing and supporting solutions for the End User Compute environment.
  • Undertaking computer system planning and design in conjunction with ICT partners.
  • Monitoring and analyzing computer system performance and capacity, and providing recommendations for improving the computing infrastructure.
  • Learning about and working with ICT partners to provide technical support for the resolution of complex faults, especially where the root cause of the issue is not clear when dealing with integrated solutions from multiple partners.

This role would suit someone who is passionate about ICT and/or IT solutions, and is motivated to pursue a career within this technical field.

We don't require individuals with experience, as we will provide full training in all aspects of the role, including how to use tools, equipment, software, and IT management systems.

As a valued member of our team, you will receive:

  • A mobile phone and laptop.
  • Full UK driving license (desirable).
  • Must be over the age of 18 by January 2025.
  • The qualification you gain will be a Level 3 Information Communications Technician.
  • Our chosen training provider, InteQual, will support you in obtaining your qualification.
  • You will work in an Agile model from both our office environments and remotely from home.

On completion of your apprenticeship, we hope to offer you a full-time position with Telent Technology Services Limited, where you can continue to pursue your career.

We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas.

Benefits include:

  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  • Company pension scheme.
  • A range of family-friendly policies.
  • Occupational health support and wellbeing portal.
  • Discounts on cinema, restaurants, and shopping with Telent Reward scheme.

Telent Technology Services Limited is a leading technology company and specialist in the design, build, support, and maintenance of the UK's critical digital infrastructure.

The work we do helps connect thousands of people and communities, using the best technology and innovation available.

When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.

Job Types: Full-time, Apprenticeship.

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