ICT Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

About the Role:

We are seeking an ICT Support Specialist to join our IT team in Birmingham. As an ICT Support Specialist, you will be responsible for providing technical support to our staff, investigating and resolving 1st line IT calls, and offering technical assistance.

Key Responsibilities:

  1. Provide technical support to staff, investigating and resolving 1st line IT calls, and offering technical assistance.
  2. Embrace Agile ways of working, working in a fast-paced, evolving environment, and adopting a flexible approach to enable smooth delivery of ICT solutions.
  3. Record and triage all ICT requests within the ICT incident management system, ensuring they are processed and resolved daily.
  4. Investigate all 1st line requests and incidents through to resolution, monitoring all tickets and escalating tickets of a more complex nature to the relevant IT Support member.
  5. Liaise with external support partners/vendors to ensure the resolution of service incidents/faults and general service requests, working closely with the wider ICT team.
  6. Maintain new starters/leavers and changes, working towards the appropriate service standards for the relevant workflow, arranging delivery and returning of ICT equipment.

Requirements:

  1. Experience of supporting Office 365 suite SharePoint/OneDrive/OneNote, Microsoft Office etc, Active Directory, IBM Products and other ICT software applications and software.
  2. Working knowledge of ICT hardware, including supporting and maintaining Microsoft Surface Tablets and Surface Hubs.
  3. Understanding and have basic working knowledge of Microsoft InTune to configure iPhones and iPads.
  4. Able to be flexible and consider new ways of working to adapt to varied workloads, prioritizing work based on risk and impact.

About Us:

The Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people, and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups, and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.



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