IT Support Specialist

15 hours ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time
About the Job

Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? We're looking for a talented 1st Line ICT Support Engineer to join our team at Air IT Limited.

The Role:

You'll be the first point of contact for our clients' IT-related queries, providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Key Responsibilities:

  • Provide exceptional customer service to end-users and stakeholders
  • Act as the primary point of contact for technical service requests
  • Keep meticulous records throughout the ticket lifecycle
  • Deliver high-quality first-time fixes with your troubleshooting prowess
  • Escalate complex issues as needed and manage workload to meet SLAs

About You:

To thrive in this role, you'll need:

  • Previous experience in IT support
  • Exceptional customer service and problem-solving skills
  • Proficiency in the latest Microsoft technologies
  • Strong troubleshooting abilities with Microsoft Office and Windows desktops
  • Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • Flexible, hybrid working options and comprehensive benefits package
  • Ongoing training and development opportunities


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