IT Support Specialist
15 hours ago
Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? We're looking for a talented 1st Line ICT Support Engineer to join our team at Air IT Limited.
The Role:
You'll be the first point of contact for our clients' IT-related queries, providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.
Key Responsibilities:
- Provide exceptional customer service to end-users and stakeholders
- Act as the primary point of contact for technical service requests
- Keep meticulous records throughout the ticket lifecycle
- Deliver high-quality first-time fixes with your troubleshooting prowess
- Escalate complex issues as needed and manage workload to meet SLAs
About You:
To thrive in this role, you'll need:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in the latest Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
What We Offer:
- A competitive salary of £25,000 - £30,000 per annum, depending on experience
- Flexible, hybrid working options and comprehensive benefits package
- Ongoing training and development opportunities
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