IT Support Specialist Windows Server

5 days ago


Birmingham, Birmingham, United Kingdom In Technology Group Full time

**About In Technology Group**

We are a dynamic technology company based in the UK, specializing in delivering top-tier technical support services to our clients. Our team of experts is dedicated to providing exceptional support and guidance to individuals looking to take their careers to the next level.

Job Summary

This exciting opportunity for a 2nd Line Technical Support Expert will play a crucial role in delivering our mission to provide cutting-edge technical support. As a key member of our team, you will be responsible for providing second-line support for complex technical issues, troubleshooting and resolving various IT problems, and collaborating with clients and team members to identify and solve technical challenges.

Key Responsibilities
  1. Provide second-line support for complex technical issues, including servers, networks, and desktop environments.
  2. Troubleshoot and resolve a range of IT problems, utilizing your expertise in Windows Infrastructure, Office 365 & Exchange, Network Troubleshooting, Remote Support Tools, and Backup & Security.
  3. Collaborate with clients and team members to identify and solve technical challenges, ensuring seamless communication and problem resolution.
  4. Support infrastructure projects and IT system improvements, contributing to the development of our technical capabilities.
  5. Maintain security protocols and ensure systems are compliant, upholding our commitment to data protection and security.

Competitive Salary: £35,000 per annum

About this role:

  • You will have a strong knowledge of Windows Server (2016/2019), Active Directory (user/group management, GPO), and troubleshooting Windows 10/11 environments.
  • You will have experience with Office 365 admin portal, mailbox management, and resolving issues with Exchange Online and on-premises.
  • You will be proficient in diagnosing issues with DNS, DHCP, TCP/IP, and basic firewall/router configurations (VPNs, NAT, port forwarding).
  • You will be familiar with remote desktop tools (RDP, TeamViewer), ticketing systems, and user support for software/hardware issues.
  • You will have Veeam or similar backup and security experience.

Benefits:

  1. Competitive salary of £35,000 per annum.
  2. Career progression opportunities within our dynamic team.
  3. Exposure to cutting-edge technology and projects, enabling you to stay ahead in your career.
  4. A supportive and collaborative working environment, fostering growth and success.


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