Complaints Team Manager
1 month ago
As a Complaints Team Lead at Quilter plc, you will be responsible for developing and evolving existing processes to support complaints resulting from financial planning. You will work closely with our complaints specialists to resolve regulated complaints and internal reviews in a fair and impartial manner. The role requires strong IT skills, proficiency in Microsoft packages, and a comprehensive knowledge of the Financial Conduct Authority complaints requirements.
The ideal candidate will have previous experience working within a complaints/remediation environment and a strong understanding of Financial Planning. They will also be able to liaise effectively with internal stakeholders and external third parties.
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Complaints Team Manager
1 month ago
London, Greater London, United Kingdom Chip UK Full timeAt Chip UK, we're on a mission to build wealth for our generation. As a Customer Service Complaints Team Manager, you'll play a key role in delivering exceptional customer experiences and driving business growth.The ideal candidate will have strong people management experience, with a proven track record of leading high-performing teams and driving results....
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Complaints Team Supervisor
2 weeks ago
London, Greater London, United Kingdom Chip Full timeAbout the RoleWe are looking for an experienced Complaints Team Supervisor to join our customer service team at Chip. The successful candidate will be responsible for supervising a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in...
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Complaints Team Leader
1 month ago
London, Greater London, United Kingdom Quilter Full timeAbout the JobQuilter Cheviot is seeking a Complaints Team Leader to join its Oversight - Complaints department. The successful candidate will be responsible for overseeing the investigation and administration of complaints and remediation cases, as well as supporting individual complaints specialists in their investigations.Key responsibilities include...
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Complaints Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full timeJob Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...
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Head of Complaints Management
1 month ago
London, Greater London, United Kingdom Quilter Full timeAbout the RoleWe are seeking a Head of Complaints Management to join our Oversight - Complaints team at Quilter Cheviot. The successful candidate will be responsible for leading the development and implementation of complaints policies and procedures, as well as managing the day-to-day operations of the complaints team.Key responsibilities include supporting...
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Operations Manager Complaints
2 weeks ago
London, Greater London, United Kingdom Chip Full timeJob OverviewChip is seeking an Operations Manager Complaints to lead our complaint handling process. The successful candidate will be responsible for managing a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in operations management and...
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Complaints Team Lead
1 week ago
London, Greater London, United Kingdom RED BARN MARKET Full timeJob Title: Complaints Team LeadAbout the Role: RED BARN MARKET is seeking a skilled Complaints Team Lead to join our team. This is a permanent position, working 32-40 hours per week. Job Description: Supervise and coordinate activities of staff who prepare and portion food.Train staff in job duties, sanitation and safety procedures.Estimate ingredient and...
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Arrears and Complaints Manager
1 week ago
London, Greater London, United Kingdom Hometree Full timeAbout Us: Hometree Group is a leading provider of sustainable energy solutions, dedicated to guiding UK homeowners towards more efficient and cost-effective energy consumption. Our innovative approach combines decentralized, digitized, and renewable energy sources, empowering homeowners to make informed decisions about their energy needs.Our Team: As a...
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Incident and Complaints Manager
3 days ago
London, Greater London, United Kingdom GlaxoSmithKline Full timeJob Overview:We are looking for a seasoned Incident and Complaints Manager to join our team at GlaxoSmithKline. As a key member of our Market Supply & Distribution Quality (MSDQ) department, you will be responsible for the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.Main Responsibilities:Develop and implement...
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Complaints Resolution Team Lead
4 days ago
London, Greater London, United Kingdom RED BARN MARKET Full timeComplaints Resolution Team Lead PositionAbout the Company:Red Barn Market is a customer-focused organization that values exceptional customer service. We are seeking a skilled Complaints Resolution Team Lead to join our team and help us resolve customer complaints and concerns efficiently and effectively.About the Role:The Complaints Resolution Team Lead...
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Complaints Facilitator Manager
3 weeks ago
London, Greater London, United Kingdom University College London Hospitals Full timeAbout UCLHUniversity College London Hospitals (UCLH) is one of the most complex NHS trusts in the UK. We provide academically led acute and specialist services to people from the local area, throughout the UK, and overseas.Job OverviewWe are seeking an experienced Complaints Facilitator to join our team. The role involves providing a comprehensive and...
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Complaint Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Manpower UK Ltd Full timeJob DescriptionThe successful candidate will be a Complaint Resolution Manager responsible for managing up to 80 open complaints at any given time. You will work closely with colleagues to ensure effective complaint resolution and contribute to team goals. This role offers a unique opportunity to analyze customer feedback and develop product and service...
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Finance Arrears and Complaints Manager
7 days ago
London, Greater London, United Kingdom Hometree Full timeThe ChallengeWe are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.Key AccountabilitiesDevelop and refine comprehensive arrears and complaints handling processes to ensure...
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Complaints Resolution Manager
6 days ago
London, Greater London, United Kingdom Pertemps Harrow Full timePertemps Harrow invites applications for the position of Complaints Resolution Manager. As a key member of our team, you will be responsible for managing the External Investigating Officers and Independent Persons Pool.In this role, you will work closely with senior management teams to resolve complex complaints.Main Responsibilities:Day-to-day management of...
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Customer Complaints Resolution Manager
2 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob DescriptionThis role is a great opportunity for an experienced professional to join the CRA GROUP LIMITED team as a Customer Complaints Resolution Manager. The successful candidate will be responsible for managing and resolving customer complaints in a timely and efficient manner.The ideal candidate will have experience in a similar role, preferably...
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Senior Arrears and Complaints Manager
1 week ago
London, Greater London, United Kingdom Hometree Marketplace Limited Full timeWe are seeking a highly skilled Senior Arrears and Complaints Manager to join our team at Hometree Finance. This is an exciting opportunity to work with a rapidly expanding business, dedicated to providing flexible financing options for home energy upgrades.In this role, you will be responsible for owning the end-to-end process for arrears and complaints,...
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Arrears and Complaints Management Specialist
1 week ago
London, Greater London, United Kingdom Hometree Marketplace Limited Full timeIn this exciting role as **Arrears and Complaints Analyst** at Hometree Marketplace Limited, you will play a key part in shaping our approach to customer service and complaint resolution.Role HighlightsLead the development and refinement of processes for managing arrears and complaints, ensuring regulatory compliance and best practices.Design and implement...
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Complaints Coordinator
4 days ago
London, Greater London, United Kingdom Hamilton Woods Full timeJob Summary:Hamilton Woods Associates are recruiting for a Complaints Assistant to provide temporary support on a part-time basis, with the possibility of extension. As a key member of the team, you will be responsible for handling customer feedback, providing excellent service and ensuring records are accurate.About the Role:This exciting opportunity is...
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Customer Service Manager
4 weeks ago
London, Greater London, United Kingdom Equiniti Full timeAbout the RoleAs a Customer Service Manager - Complaints at Equiniti, you will be responsible for managing and resolving customer complaints in a timely and efficient manner. You will work closely with the Complaints Team to investigate and resolve complaints, ensuring that all relevant regulatory requirements are met.You will have excellent communication...
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Complaints Resolution and Exams Manager
1 week ago
London, Greater London, United Kingdom International House London Full timeAbout the Role We are seeking a results-driven Complaints Resolution and Exams Manager to join our team at International House London. This pivotal role will involve leading the resolution of customer complaints and ensuring the smooth functioning of the Exams Centre. As a senior member of our team, you will be responsible for managing candidate queries,...