IT Support Team Lead

4 days ago


London, Greater London, United Kingdom LONDON BOROUGH OF CAMDEN Full time

**Job Overview**

LONDON BOROUGH OF CAMDEN is seeking a highly skilled Senior IT Support Engineer to join our team. This role offers the opportunity to work in a fast-paced environment, supporting a diverse range of users including executives and VIPs.

Key Responsibilities:

  • Investigate, diagnose, and resolve complex issues related to hardware, software, and connectivity within our estate.
  • Support and deliver a pipeline of project work, offering excellent opportunities for development across the service centre.
  • Play a pivotal role in supporting, guiding, and mentoring the support team to help members grow and develop their skills.

Requirements:

  • Practical experience in technical support within busy, high-pressure environments.
  • Proficiency in managing technical engineers, planning and prioritizing workloads.
  • Familiarity with security threats and mitigation strategies.
  • Expertise in modern EUC solutions such as Windows 10/11, MS Office 365, and Endpoint Manager.

About the Role:

This role requires you to be in the office and ready to hit the ground running from day one. You will assist with the organisation and management of resources to meet the workload and priorities of the 2nd line support team.

The Ideal Candidate:

We are looking for a self-motivated individual dedicated to providing high-quality, customer-focused service with substantial 2nd line technical experience.

Salary:

£44,579 per annum.


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