Player Support Team Lead

1 month ago

London, Greater London, United Kingdom Bring It On Full time

At Bring It On, we're revolutionizing the skill games industry with our innovative approach to game development.

We're seeking a highly skilled Player Support Team Lead to join our team and help us deliver exceptional player experiences.

As a key member of our support team, you'll be responsible for leading a team of support specialists to provide top-notch support to our players.

Key Responsibilities:

Provide daily support to our players via various communication channels.

Develop a deep understanding of our game features, events, and player activities to deliver knowledgeable responses.

Troubleshoot player issues and collaborate with internal teams to resolve game-related problems.

Maintain detailed documentation of player interactions and issues using our CRM.

Act as the voice of our players, collecting feedback and communicating it to relevant departments for continuous product improvement.

Assist with onboarding new players, helping them learn the game and ensuring they understand our features.

Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.

Collaborate with other teams to provide promotional offers and inform players about new game features and events.

Requirements:

Minimum 4 years of experience in a customer support role, ideally in gaming or iGaming.

2 years in a management role (not necessarily support, not necessarily in games).

Exceptional verbal and written communication skills in English.

Proficiency with CRM tools and experience documenting interactions.

Strong empathy, with an ability to listen attentively and provide tailored solutions.

Excellent time management skills and the ability to work flexible hours.

Experience working in remote settings and self-driven to work independently.

Perks:

Attractive salary that meets your expectations.

Stock options - when the company succeeds, you become rich.

Home office budget - craft a top-notch environment to create wonders from.

No physical office - work from anywhere you want to.

Enjoy a culture focused on results and creating amazing player experiences.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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