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Game Support Team Lead

1 month ago

London, Greater London, United Kingdom Bring It On Full time
Bring It On: Join Our Team of Support Specialists

We're revolutionizing the skill games industry with our innovative and engaging titles. As a key member of our team, you'll play a crucial role in delivering exceptional player experiences.

About the Role

We're seeking a highly skilled and experienced Support Team Lead to join our team. As a key member of our support team, you'll be responsible for leading a team of support specialists to provide top-notch support to our players.

Key Responsibilities
  • Develop and maintain a deep understanding of our game features, events, and player activities to deliver knowledgeable responses.
  • Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
  • Maintain detailed documentation of player interactions and issues using our CRM.
  • Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
  • Collaborate with other teams to provide promotional offers and inform players about new game features and events.
  • Develop guidelines and procedures for future support team members.
  • Hire and train a support team.
Requirements
  • Minimum 4 years of experience in a customer support role, ideally in gaming or iGaming.
  • 2 years in a management role (not necessarily support, not necessarily in games).
  • Exceptional verbal and written communication skills in English.
  • Proficiency with CRM tools and experience documenting interactions.
  • Excellent time management skills and the ability to work flexible hours.
  • Experience working in remote settings and self-driven to work independently.
  • Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
  • Experience with analytics or proficiency in Excel is preferred.
What We Offer
  • Attractive salary that meets your expectations.
  • Home office budget - craft a top-notch environment to create wonders from.
  • No physical office - work from anywhere you want to.
  • We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.