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International Account Manager

1 month ago

London, Greater London, United Kingdom Fortnum & Mason Full time
Job Title: International Account Manager

Fortnum & Mason is seeking a highly skilled and experienced International Account Manager to join our team. As a key member of our international wholesale business, you will be responsible for managing key client accounts, ensuring appropriate brand representation, and maximizing sales performance.

Key Responsibilities:
  • Manage key client accounts, including aspects of range presentation, operations, finance, and customer service.
  • Deliver to agreed strategy and targets, working closely with the Head of International and other departments.
  • Liaise with multiple parties across the company, including Buying, Marketing, Visual Merchandising, Finance, Retail, and Technical.
  • Assist the Head of International in managing the business-critical path, ensuring agreed timelines are met regarding product presentations, pricing, and sample availability.
  • Maximize new product opportunities, subject to regional preferences and restrictions.
  • Collaborate with Marketing and Visual Merchandising Teams to support new product or location launches and enhance the brand.
  • Problem-solve issues arising with customers regarding all aspects of account management.
  • Promote our partners' online activity to maximize sales, enhancing the brand's digital presence and social activity where appropriate.
  • Assist the Head of International in defining sales conditions with new clients, including order minima, payment terms, exclusivity, etc.
  • Work with the International Merchandiser to forecast customers' sales and report on performance to the Head of International.
  • Contribute to monthly executive board reports.
  • Manage the journey of customer orders on time and assist with communication with clients regarding order issues and collections.
  • Liaise with Technical Support and Logistics for all export procedures, product registrations, and food labelling where relevant.
  • Closely work with the International Administration Assistant in relation to invoicing and customer debt.
  • Report into the Director of International on sales status against budget and all operational issues.
  • Assist in building sales and margin budgets.
  • Visit key markets as and when required.
Requirements:
  • Self-driven, well-organized, and resilient.
  • Numerate, financially astute, high level of Excel skills, and proficient in Microsoft Office, Word, Outlook, and PowerPoint.
  • Excellent presentation, communication, and interpersonal skills, adept at interacting with people at all levels and cultures.
  • Able to manage own workload and that of a team with excellent time organization skills.
  • Able to work to tight deadlines and work flexibly.
  • Proactive approach.
  • Effective and commercial decision-maker.
  • Ability to work in a fast-paced environment, thinking strategically and driving results.
  • High degree of personal drive and motivation, with a proactive and flexible attitude towards change.
  • Minimum 2 years' experience in International Wholesale and/or Franchising.
  • Mature attitude to managing overseas customers, with strong cultural awareness.
  • Strong verbal and written communication skills.
  • Ability to build trusting relationships with customers, re-enforcing our brand values and professionalism.