Luxury Retail Account Manager
2 days ago
Job Title: Luxury Retail Account Manager
">About Veblen International: We are a privately-owned, luxury British brand with a strong presence in the UK and a robust international customer base of independent retailers.
">Job Summary: As a Junior International Account Manager at Veblen International, you will play a crucial role in driving our international growth by managing key distributor and retailer accounts, ensuring seamless communication, and uncovering new market opportunities.
">Key Responsibilities:
- Serve as the primary contact for distributor and retailer accounts, handling queries and directing them to the appropriate internal teams.
- Accurately process orders from distributors and account managers, maintaining data integrity within our systems.
- Work closely with the supply chain team to ensure timely delivery of orders.
- Provide weekly Orderbook reports to managed accounts and resolve any arising issues.
- Support account managers and business development managers in achieving annual sales targets.
- Manage back orders, check stock availability, and handle sample requests from customers.
- Maintain consistent communication with internal and external stakeholders, including regular meetings and updates.
- Assist in training new team members and ensure customer data accuracy.
- Collaborate with credit control on payment matters.
- Uphold and promote the brand's communication style and tone.
Requirements:
- Prior experience in an Account Executive or Customer Service role.
- Exceptional accuracy and attention to detail.
- Proficiency in Excel, PowerPoint, and SAP.
- Excellent communication and presentation skills.
- Ability to build and maintain professional relationships.
- Positive mindset with a focus on maximising sales.
- Knowledge of additional languages is advantageous.
- Creativity and open-mindedness, essential for contributing to a creative business.
- Strong problem-solving skills and the ability to think creatively.
- Enjoys collaborative environments and group discussions.
- Excellent communication skills and a personable approach.
Salary: £35,000 - £45,000 per annum, depending on experience.
Benefits: Competitive benefits package, including health insurance, pension scheme, and generous holiday allowance.
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