Luxury Retail Leader
1 month ago
Luxury Retail Leader
About the CompanyCoach is a leading luxury accessories and lifestyle brand, renowned for its high-quality craftsmanship and authentic American style.
We are part of the Tapestry family, a global house of brands that values innovation, inclusivity, and creativity.
About the RoleThe Luxury Retail Leader will lead our sales floor team to maximize store productivity and profitability. This includes building a strong team culture, developing staff skills, and ensuring compliance with Coach Standards.
This role requires a leader who sets the tone on the sales floor, provides constructive feedback, and motivates the team to exceed Coach Service standards.
Key Responsibilities- Taking ownership and accountability for store operations;
- Showcasing leadership by modeling Coach Service behaviors and selling standards;
- Demonstrating empowerment to solve customer problems and meet their needs;
- Inspiring team members to meet and exceed performance standards;
- Acting as an advocate for the team and motivating others to achieve results;
- Communicating effectively with store management, peers, supervisors, and corporate partners;
- Assisting in developing plans to address key business issues and impacting business outcomes;
- Influencing others to gain support and achieve goals and projects;
- Effective time management skills.
- Experience in retail service management;
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook;
- Excellent communication skills with customers and staff;
- Able to work flexible schedules, including nights, weekends, and public holidays.
$80,000 - $110,000 per annum, depending on experience.
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