Luxury Retail Leader
3 weeks ago
A Luxury Fashion Retailer seeks an experienced Store Director to lead their prestigious London location.
This esteemed brand, celebrated for its innovative craftsmanship, offers an impressive range of collections including men and women's ready-to-wear, accessories, and exquisite leather goods. As one of the top-performing brands globally, they provide strong growth and progression opportunities for successful candidates.
The Role
- Lead and support a high-performing team, ensuring their training needs are met and key performance indicators (KPIs) are achieved.
- Oversee customer relationship management (CRM) and clienteling activities within the team, collaborating with the CRM Manager to foster loyal brand relationships.
- Manage recruitment, attracting and retaining top talent.
- Develop, implement, and monitor the store action plan to reach sales targets and KPIs.
- Prioritize exceptional client satisfaction and deliver the highest level of customer service.
- Execute clienteling initiatives and events in partnership with other company departments to enhance client loyalty and drive sales growth.
- Provide outstanding customer service and cultivate a strong culture of private appointments.
- Enhance store sales performance while adhering to operational budgets and managing expenses effectively.
- Collaborate with retail operations, retail merchandising, and visual merchandising teams to develop strategic plans.
Requirements:
- Fluency in English; additional languages advantageous.
- Minimum 5 years' experience in a managerial role in luxury retail.
- Ability to thrive in a fast-paced setting and oversee a significant team.
- Demonstrated knowledge and enthusiasm for market trends and products.
- Preferably holds a degree in Business/Retail Management or equivalent qualification.
- Passion for luxury fashion, art, and design.
- Exceptional leadership qualities with the ability to inspire and motivate a team.
- Client-centric approach towards business operations.
Estimated Salary: £60,000 - £80,000 per annum
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