International Account Manager

4 weeks ago


London, Greater London, United Kingdom Harrison Scott Associates Full time

Job Title: Account Manager – International

Salary: £25k to £35k pa (depending on experience)

We are seeking a skilled Account Manager to maintain and strengthen existing client relationships on an International Account. You will work closely with Senior/Commercial Managers to maximize your account through exploring new areas for organic development.

Scope
  1. Develop long-term positive commercial relationships with relevant Commercial Contacts.
  2. Manage a portfolio of brands on relevant Commercial account.
  3. Standardize operating procedures and facilitate best practices on designated account. Manage and escalate any non-conformance of procedures.
  4. Work with the client to improve deliverables, providing training when necessary.
  5. Operate as the lead point of contact for any and all escalation matters specific to your Commercial account (Internal & External).
  6. Act as the liaison between the client and internal teams; delivering feedback and ensuring the timely and successful delivery of all Artwork.
  7. Generate accurate reports as and when required; including but not limited to; forecasting and tracking key account metrics.
  8. Support the Senior/Commercial Manager with capacity planning and resource requirements. Making recommendations for overtime as and when required.
  9. Manage the internal account specific Customer Service Representative's workloads.
  10. Work alongside the Senior/Commercial Manager to encourage and foster an environment of Customer Excellence.
  11. Support the Senior/Commercial Manager with underperformance.
  12. E
  13. Mentor, guide and support Customer Service Representatives on the designated commercial account.
  14. Support the Senior/Commercial Manager with contract negotiations.
  15. Facilitate client quarterly review meetings.
  16. Travel to the customer as and when necessary.

Please note this role will not involve managing employees.



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