Account Manager

4 weeks ago

London, Greater London, United Kingdom Matthews International Full time

POSITION SUMMARY

We are seeking a skilled Account Manager to join our team at Matthews International. This role offers a unique opportunity to build strong relationships with clients and stakeholders, while ensuring the efficient coordination of projects from estimation to completion.

JOB RESPONSIBILITIES

  • Supports the Company's profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
  • Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
  • Participates in the development of innovative proposals to capture both account growth and new business opportunities.
  • Ensures the meeting of volume and revenue targets for each account.
  • BUILDs new relationships and nurturing existing relationships with internal and external clients.
  • Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
  • Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
  • Ensures high quality standards in all client deliverables.
  • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Partners with the client, the Account Team, and project teams to resolve identified project issues.
  • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Provides solutions for business-related issues and situations and generate specific plans that achieve objectives.
  • Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
  • Provides expertise on customer pricing and promotional planning.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Bachelor's Degree in Sales, Marketing or related field
  • Previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience
  • Prior managerial/supervisory experience preferred
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting

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