Reception Services Representative

2 days ago


London, Greater London, United Kingdom Clermont Hotel Group Full time
Customer Service Representative

The Clermont Hotel Group is seeking a highly skilled and experienced individual to join our Front of House Team as a Customer Service Representative.

About the Role

This exciting opportunity requires exceptional communication skills, a proactive approach, and the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you will be responsible for greeting guests at the reception desk, handling guest queries, and anticipating guest needs to deliver personalized experiences.

Key Responsibilities
  • Greet guests and provide exceptional service, ensuring seamless interactions
  • Handle guest queries and resolve issues efficiently
  • Anticipate guest needs and deliver personalized experiences
Requirements
  • A passion for delivering outstanding customer service with a willingness to learn and progress
  • Comfort working in a public-facing role and building strong relationships with guests
  • An empathetic and open personality with excellent attention to detail
Benefits
  • Discounted rates on hotel rooms, food, and drink within the Clermont Hotel Group
  • Interest-free season ticket loans (subject to conditions)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - access to earned salary before payday
  • Generous recommend-a-friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Online benefits portal offering discounts and cashback with various retailers and service providers

Estimated Salary: £22,000 per annum



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