Reception Services Manager
1 month ago
Role Responsibilities
We are seeking a talented Reception Supervisor to join our team at Rapport Guest Services. As a Reception Supervisor, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming atmosphere in our ground floor welcome area.
- Deliver outstanding service to our guests and clients, consistently exceeding their expectations.
- Take ownership of the welcome area, maintaining a clean and organized space that reflects our high standards.
- Develop a thorough understanding of our booking systems and technology to support the guest journey.
- Be proactive in identifying opportunities to improve efficiencies and enhance the business environment.
- Welcome and escort guests to meeting rooms and other locations as needed.
The Ideal Candidate
- Previous experience as a supervisor in a customer-facing role.
- An upbeat, team-oriented approach with integrity and a can-do attitude.
- A passion for delivering great service and taking responsibility for contributing to the team's success.
- A flexible and adaptable approach, always looking for innovative ways to improve the guest experience.
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