Service Desk Agent
2 days ago
Affinity Water is a leading water utility company serving communities across the UK. Our mission is to provide excellent customer service while protecting the environment and promoting sustainability.
The RoleWe are seeking a skilled Service Desk Agent to join our team, responsible for delivering high-quality technical support to our customers and colleagues.
Key Objectives- To provide prompt and effective resolution to customer inquiries and incidents
- To maintain accurate records of all customer interactions and updates in our Service Now ITSM tool
- To collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience
- Minimum 1-2 years of experience in IT Support or a related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
- Salary: £40,000 - £50,000 per annum, dependent on experience
- Overtime pay for Saturday shifts
- Opportunities for professional growth and development
- A comprehensive benefits package, including annual leave, pension scheme, and access to our Wellbeing Centre
Affinity Water values diversity and inclusion in the workplace and is committed to building a more inclusive culture where every member of our workforce can thrive.
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