Customer Service Agent

7 months ago

Hatfield, United Kingdom Equans Full time

**Offer ID**:

- 53065**Contract type**:

- Permanent**Schedule**:

- Full-Time**Country**:

- United Kingdom**Equans is looking for an Customer Service Agent to join our team in Hatfield. This is a permanent role working full time hours per week. On offer is a competitive salary and benefits package.**

**Overview**:
The main purpose of the role is to assist in the lettering, booking, and scheduling of domestic property survey appointments and works required for the Retrofit Technical Solutions Team, our trusted partners and Ops teams. This is an important role as it will often be the first point of contact for property residents.

**What will you deliver?**
- Booking a range of Retrofit works and technical assessments (energy assessments, retrofit assessments, thermal imaging surveys, air tightness tests etc.) with domestic residents.
- Reporting of booking progress appointments to the team leaders, line manager and client (project-dependent)
- Creating mail merges from spreadsheets and letter templates
- Ensuring letters are printed and sent out to meet deadlines
- Updating and assisting in the management of team timetable
- Respond positively and manage efficiently all stakeholders/customers’ needs/support via all methods of communications and monitor /manage any requirements
- Monitor progress on all job types, communicating with customers/stakeholders where required to follow the order through to practical completion.

**What can we offer you?**

On offer is a competitive salary, and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- Proven excellent customer service experience
- Fantastic written and verbal communication skills
- excellent working ethic
- Outlook efficient
- Previous experience in an administrative role
- Understanding of the construction industry
- Planning/scheduling experience

**Who are we?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**

code Cuseng
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work._
- You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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