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Customer Service Executive

7 months ago

Hatfield, United Kingdom The Animal People Recruitment Company Full time

**CUSTOMER SERVICE EXECUTIVE | HERTFORDSHIRE LOCATION**

WANT TO WORK FOR A TOP PET INSURANCE COMPANY, WHO HAVE WON AWARDS FOR THEIR CUSTOMER SERVICE AND INNOVATION?

We are recruiting a Customer Service Executive for our client who are an award-winning pet insurance company who genuinely care for their staff. They are looking for TWO customer-centric, commercially aware, positive, bubbly team players to join their customer service team.

You will be paid a salary of £21k along with LOTS OF GREAT PERKS. Some of what you will receive includes:

- 22 days holiday plus bank holidays (with option to buy and sell holiday)
- Extra leave for: welcoming new pets to your family and moving house
- Flexi time
- Health Insurance
- Company pension scheme
- Free car parking
- Money off eyesight tests and new glasses

**For this Customer Service Executive role, we would love to see CV's from people who**:

- Are a confident communicator with strong interpersonal skills, who can actively listen, fact find, handle objections and close sales.
- Have solid customer service background (any industry), a totally customer-centric approach, who finds it easy to build rapport at all levels.
- Are organised with a “can-do” attitude and great attention to detail.
- Love working both independently but also as part of a team within a fast-paced environment
- Have a sound knowledge of MS Excel / Word / Power point.

**As part of your role as Customer Service Executive some of your core responsibilities will include**:

- Handling inbound sales and customer service calls from potential and existing customers alike
- Setting up new policies and updating existing customer records along with other administrative tasks
- Outbound calls, converting warm leads to live policies.
- Maintaining and building relationships with veterinary practices and practice staff to drive leads and reinforce partnerships.
- Firstline complaints handling in line with the company’s complaints procedure
- Keeping up to date and adhere to industry regulations and company procedures including adherence to GDPR

This Customer Service job is such an exciting opportunity for a customer-centric person who is passionate about achieving results, happy to be on the phone talking to people and delivering exceptional levels of customer service. You will have the opportunity to be part of a caring, supporting business that is thriving and growing

Thank you

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Flexitime
- Free parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 2 years (required)

Work Location: In person