Customer Service Executive

6 days ago


Hatfield, United Kingdom Osborne Appointments Full time

Are you experienced in delivering outstanding Customer Service, looking for the next step up?

Want to join a team where ambition and progression is actively encouraged?

Osborne Appointments are looking for an experienced **Customer Service Executive**, progressing into a Team Leader position within a rapidly growing Transport business in Hatfield.

This is an ideal opportunity for someone who has mastered the art of Customer Service, likes to take ownership and responsibility for their work, seeking an opportunity where you can make a real impact. Your hunger for progression will be invested in byan ambitious company

**Job details**:

- Salary: £24,600, increasing to £26,650 after 6 months employment
- Shift Pattern: Rotational shifts, 8.5 hours per day - 7am, 9.30am, 1.30pm (some weekend cover is required, either a Saturday or Sunday usually once every 5 weeks)

**What’s in it for you?**

...Up to 32 days holiday, Pension scheme, Training & development opportunities, Onsite parking, Annual bonus up to 15% of your salary

**Main Duties - Customer Service**
- Managing shipment orders end to end, monitoring the platform to meet business KPIs such as OTIF, SLAs etc
- Building strong relationships and provide support to carriers and shippers to execute day to day loads
- Manage real time challenges and escalations to resolution with an owners mind-set
- Documentation checking and monitoring the success of user adoption
- Contribute to the development of operating procedures and user guides
- Provide feedback and ideas for product and process improvement

Once trained, you will take on more responsibility in **Team Leadership**:

- Build and maintain business relationship with shippers and carriers
- Handling escalated queries
- Being the first point of contact for the Operational team
- Coordinating daily tasks to the team, ensuring they are completed correctly and on time
- Support the training and on boarding of new colleagues in a rapidly growing team, performing 1-2-1s and leading the team
- Working with the team to guide and develop their success
- Managing daily briefings with Service Delivery team
- Deputising in the absence of Service Delivery Manager

**Key Skills & Experience**:

- An understanding of the transport industry (advantageous, not essential)
- Outstanding communication skills, internal and external (both written and verbal)
- Ability to work on own initiative to prioritise work

Structured and organised, able to work under pressure

Ability to work well in a team
- Flexible approach and can do attitude

Problem solving - Willingness to overcome barriers and resolve queries
- Adept at quickly learning new technology and working in a digital, paperless environment
- Ability to Delegate



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