Customer Housing Advisor

7 months ago


Hatfield, United Kingdom Customer Service and Call Centres Full time

**Job Title**:Customer Housing Advisor

**Salary**:£24,000 - £26,000 per annum

**Location**:Hatfield (Hybrid)

**Contract**:Full time, Permanent

**Hours**:Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm

**COMPANY PROFILE**

Our client based in Hatfield are seeking a passionate and committed Housing Advisor to provide advice, guidance, and support to those in need.

**SKILLS REQUIRED**
- Excellent communication skills
- Ability to build trusting relationships
- Experience working with young people or with housing
- A proactive and positive mindset
- UK driving license and own vehicle
- Committed to work
- Patient and empathetic manner

**RESPONSIBILITIES**
- Manage a caseload of young individuals aged 18 to 24.
- Maintaining confidentiality while adhering to strict boundaries
- Support, communicate, and engage with your coworkers as part of a team.
- Retain up-to-date knowledge about income-related topics
- Determine where crisis management is necessary and communicate with appropriate services as soon as possible.
- Establish and maintain solid working connections with outside agencies and partners.
- Support young people in finding and maintaining appropriate accommodation
- Provide information on appropriate benefits and aid them in identifying further assistance need.

**BENEFITS**
- 25 days annual leave plus bank holidays
- Birthday off
- Monthly draws to win lunches out or early finishes
- Healthcare cash plans which includes discounts
- Unlimited access to a 24/7 well-being helpline
- Discounted gym memberships
- Free parking on site
- Hybrid work available
- Company Pension
- Group Life Insurance plan

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.



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