Customer Housing Advisor

3 months ago


Hatfield, United Kingdom Customer Service and Call Centres Full time

**Job Title**:Customer Housing Advisor

**Salary**:£24,000 - £26,000 per annum

**Location**:Hatfield (Hybrid)

**Contract**:Full time, Permanent

**Hours**:Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm

**COMPANY PROFILE**

Our client based in Hatfield are seeking a passionate and committed Housing Advisor to provide advice, guidance, and support to those in need.

**SKILLS REQUIRED**
- Excellent communication skills
- Ability to build trusting relationships
- Experience working with young people or with housing
- A proactive and positive mindset
- UK driving license and own vehicle
- Committed to work
- Patient and empathetic manner

**RESPONSIBILITIES**
- Manage a caseload of young individuals aged 18 to 24.
- Maintaining confidentiality while adhering to strict boundaries
- Support, communicate, and engage with your coworkers as part of a team.
- Retain up-to-date knowledge about income-related topics
- Determine where crisis management is necessary and communicate with appropriate services as soon as possible.
- Establish and maintain solid working connections with outside agencies and partners.
- Support young people in finding and maintaining appropriate accommodation
- Provide information on appropriate benefits and aid them in identifying further assistance need.

**BENEFITS**
- 25 days annual leave plus bank holidays
- Birthday off
- Monthly draws to win lunches out or early finishes
- Healthcare cash plans which includes discounts
- Unlimited access to a 24/7 well-being helpline
- Discounted gym memberships
- Free parking on site
- Hybrid work available
- Company Pension
- Group Life Insurance plan

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