Customer Service Advisor
6 months ago
About The Role***
**Job Title: Customer Service Advisor**
**Location: Site Based**
**Site Address: The Galleria Shopping Center - Customer Service Desk / Security**
**Postcode: AL10 0XR**
**Pay Rate: £11.76**
**Contract: Permanent**
**Hours per week: 22.5**
***
**To work**:
**Thursday 10:00 to 18:00 with 30-minute lunch**
**Friday 10:00 to 18:00 with 30-minute lunch**
**Saturday 10:00 to 18:00 with 30-minute lunch**
***
**Role Overview**
We are currently recruiting for a Customer Service Advisor to join our passionate and driven team based at the Galleria Shopping Centre - Hatfield
Site Address: Customer Service Desk / Security
Postcode: AL10 0XR office.
**Key Responsibilities**:
As a Customer Service Representative at The Galleria, you will be the first point of contact for customers, providing assistance and ensuring a positive customer experience. You will handle inquiries, resolve problems, and offer information about our centre and the brands.
Listen actively to customer concerns, issues, or questions and provide accurate and timely responses.
Resolve customer complaints or problems, aiming for first-contact resolution.
Communicate with customers in a clear and concise manner, ensuring that they understand the information provided.
Update customer details on our car park management system.
**About You**:
- **_Applicants must have the right to work in the UK_**:
- A strong team player with and ability to work in a high-pressure environment.
- Excellent listening and communication skills; being able to listen attentively to customers’ requirements and pass the same information across to engineers is imperative to the success of job completions.
- Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
- Computer literacy is essential
- Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
- Must be educated to GCSE level to be able to accurately deal with the work involved in the position.
- About Us***
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
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