Customer Service Advisor

3 months ago


Hatfield, United Kingdom O.C.S. Full time

About The Role***

**Job Title: Customer Service Advisor**

**Location: Site Based**

**Site Address: The Galleria Shopping Center - Customer Service Desk / Security**

**Postcode: AL10 0XR**

**Pay Rate: £11.76**

**Contract: Permanent**

**Hours per week: 22.5**

***

**To work**:
**Thursday 10:00 to 18:00 with 30-minute lunch**

**Friday 10:00 to 18:00 with 30-minute lunch**

**Saturday 10:00 to 18:00 with 30-minute lunch**

***

**Role Overview**

We are currently recruiting for a Customer Service Advisor to join our passionate and driven team based at the Galleria Shopping Centre - Hatfield

Site Address: Customer Service Desk / Security
Postcode: AL10 0XR office.

**Key Responsibilities**:
As a Customer Service Representative at The Galleria, you will be the first point of contact for customers, providing assistance and ensuring a positive customer experience. You will handle inquiries, resolve problems, and offer information about our centre and the brands.

Listen actively to customer concerns, issues, or questions and provide accurate and timely responses.

Resolve customer complaints or problems, aiming for first-contact resolution.

Communicate with customers in a clear and concise manner, ensuring that they understand the information provided.

Update customer details on our car park management system.

**About You**:

- **_Applicants must have the right to work in the UK_**:

- A strong team player with and ability to work in a high-pressure environment.
- Excellent listening and communication skills; being able to listen attentively to customers’ requirements and pass the same information across to engineers is imperative to the success of job completions.
- Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
- Computer literacy is essential
- Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
- Must be educated to GCSE level to be able to accurately deal with the work involved in the position.
- About Us***

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.



  • Hatfield, United Kingdom Customer Service and Call Centres Full time

    **Job Title**:Customer Housing Advisor **Salary**:£24,000 - £26,000 per annum **Location**:Hatfield (Hybrid) **Contract**:Full time, Permanent **Hours**:Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm **COMPANY PROFILE** Our client based in Hatfield are seeking a passionate and committed Housing Advisor to provide advice, guidance, and support to...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesWelcome and greet aftersales customers to our...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesWelcome and greet aftersales customers to our...


  • Hatfield, United Kingdom Pertemps Hemel Hempstead Full time

    Pertemps are looking for customer service advisors for short term cover for our client in Hatfield. We are looking for someone to cover for 2-3 weeks.Immediate Start!Monday to Friday8am - 5pm (can be flexible with shift times)£12 per hourResponsibilities-Chasing for ETAs-Act as the first point of contact for customers by dealing with a wide range of...


  • Hatfield, United Kingdom Pertemps Hemel Hempstead Full time

    Pertemps are looking for customer service advisors for short term cover for our client in Hatfield. We are looking for someone to cover for 2-3 weeks. Immediate Start! Monday to Friday 8am - 5pm (can be flexible with shift times) £12 per hour Responsibilities -Chasing for ETAs -Act as the first point of contact for customers by dealing with a wide range...

  • Customer Advisor

    3 months ago


    Hatfield, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunities to join our Pavers team at the Galleria in Hatfield. We have a Permanent 12 hour contract and Temporary 8 hour contract for the summer available. You’ll need good availability as the role will include a mixture of weekend and weekday working. (**amend if appropriate) **What we look for in a Customer...

  • Service Advisor

    6 days ago


    Hatfield, Hertfordshire, United Kingdom Jago Consultants Full time

    We are currently working with an exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team.As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of...

  • Service Advisor

    6 days ago


    Hatfield, Hertfordshire, United Kingdom Jago Consultants Full time

    We are currently working with an exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team.As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of...


  • Hatfield, United Kingdom Stellantis &You Full time

    **This is based in our Hatfield Dealership - **1 Great North Rd., Hatfield AL9 5JA **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you,...


  • Hatfield, United Kingdom Customer Service and Call Centres Full time

    Job Title: Young Person’s Homeless Advisor **Salary**: £24,000-£26,000 Location: Hatfield Contract: Permanent - Monday to Friday, 9:00am - 5:00pm (3 days in the office and 2 days at home) COMPANY PROFILE If you are dedicated, compassionate and enjoy a role that will bring you great fulfilment daily this could be the role for you. As a first point of...


  • Hatfield, United Kingdom Perfect Placement Full time

    Senior Service Advisor Up To £40,000 Basic Salary / £50,000 OTE Independent Luxury / Sports / Classical Car Business Monday To Friday 8am - 5pm / 1 Saturday Morning In 8 (10am - 2pm) Proven Successful Stable Track Record Within Main Dealer / Specialist Aftersales Advisor Role Required Fantastic Opportunity For Senior Position - Career Development &...

  • Service Advisor

    3 months ago


    Hatfield, United Kingdom George Jax Limited Full time

    **Automotive Customer Service Advisor needed near Hatfield** **Up to £29,500 + Bonus** - Main dealer, with market leading basic salaries and OTs - Exceptional working environment and excellent management **About Our Client** Our client is part of a LCV & HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific...

  • Customer Advisor

    3 months ago


    Hatfield, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Service Advisor

    3 months ago


    Hatfield, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our SEAT Dealership in Hatfield is looking to recruit a new Service Advisor. About the position You...

  • Service Advisor

    2 days ago


    Hatfield, Hertfordshire, United Kingdom Motus Group Full time

    {"title": "Service Advisor", "description": "Key ResponsibilitiesWe are seeking a highly motivated and customer-oriented Service Advisor to join our team in Welham Green. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring accurate documentation of vehicle issues, and utilizing your mechanical knowledge to...

  • Service Advisor

    2 days ago


    Hatfield, Hertfordshire, United Kingdom Motus Group Full time

    {"title": "Service Advisor", "description": "Key ResponsibilitiesWe are seeking a highly motivated and customer-oriented Service Advisor to join our team in Welham Green. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring accurate documentation of vehicle issues, and utilizing your mechanical knowledge to...


  • Hatfield, United Kingdom Avery Healthcare Full time

    **About The Role**: **Acacia Mews Care Home** located in **Hatfield, Hertfordshire **is currently recruiting for an enthusiastic, sales-orientated team player to join us as a Bank Customer Service Advisor.** **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first...

  • Service Advisor

    3 months ago


    Hatfield, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    **Motus Truck and Van - Mercedes-Benz are looking for a highly motivated and customer-oriented individual to join our team as a Service Advisor in Welham Green, Hertfordshire.** As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for cars,...

  • Service Advisor

    2 days ago


    Hatfield, Hertfordshire, United Kingdom Motus Group Full time

    {"title": "Service Advisor Opportunity", "description": "We are seeking a highly motivated and customer-oriented Van Service Advisor to join our team in Welham Green. As a key member of our service department, you will be responsible for providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...

  • Service Advisor

    2 days ago


    Hatfield, Hertfordshire, United Kingdom Motus Group Full time

    {"title": "Service Advisor Opportunity", "description": "We are seeking a highly motivated and customer-oriented Van Service Advisor to join our team in Welham Green. As a key member of our service department, you will be responsible for providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...