Service Advisor

3 months ago


Hatfield, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

**Motus Truck and Van - Mercedes-Benz are looking for a highly motivated and customer-oriented individual to join our team as a Service Advisor in Welham Green, Hertfordshire.**

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for cars, Vans or Trucks with excellent communication skills, and enjoy working in a fast-paced environment, we want to hear from you

**Duties**:

- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle's issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash transactions and maintain accurate records of payments

**Experience needed to be successful in this role, you must have**:

- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers

**Working hours**:
Monday to Friday
- Week 1: 7.00am - 4.00pm
- Week 2: 9:00am - 6:00pm
- Week 3: 10.00am - 19.00pm
- 1 in 4 Saturdays: 7am - 1pm

**Salary**:

- £30,000 per annum plus company bonus

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person


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