Service Advisor
6 months ago
**Automotive Customer Service Advisor needed near Hatfield**
**Up to £29,500 + Bonus**
- Main dealer, with market leading basic salaries and OTs
- Exceptional working environment and excellent management
**About Our Client**
Our client is part of a LCV & HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific market.
**Automotive Customer Service Advisor Job Description**
- Ensure a steady and realistic flow of available workshop throughout
- Liaise with external and internal customers, ensuring work is authorised
- Support and maintain customer’s service schedules, MOT and more...
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
- Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
- Loading and daily checking to ensure all customer sheets are correct and complete
- Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
- Re-book any work and liaise with the parts department to ensure work is carried out promptly
- Ensure health and safety and safe work principles are met at all times within this position’s working environment
- Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required
**The Successful Automotive Customer Service Advisor Applicant**
- Excellent organisational, analytical and administrative skills
- Good customer service skills
- Ability to work as a team player within a busy department
- Ability to work unsupervised and adhere to strict guidelines
- Flexible approach to working hours
- PC literate - knowledge of ADP desired
- Ability to work calmly in a pressured environment
**Employee Benefits**
- Bonus scheme
- Optional private health insurance
- Free parking
- Additional employer pension contributions
- Training and development opportunities
- 22 days holiday per year plus Bank holidays, increasing with length of service
- All required PPE equipment provided
**What's on Offer**
Salry up to £29,500pa basic+ Bonus (£34kpa OTE)
Working hours:
Week 1: 07.00am - 16.00pm
Week 2: 10.00am - 19.00pm
1 in 5 Saturdays: Mornings
INDDAVID
- **If you feel this role is for you, get in touch for a private chat....**_
**Job Types**: Full-time, Permanent
**Salary**: £29,500.00-£34,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Hatfield (required)
Work Location: In person
Reference ID: INDDAVID
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