Customer Service Representative

2 days ago


Hatfield, Hertfordshire, United Kingdom Affinity Water Full time
About the Role

We are seeking a highly motivated and experienced IT Support Specialist to join our team as a Service Desk Agent. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and technical support.

Key Responsibilities
  • Providing timely and effective resolution to customer inquiries and incidents via phone, email, and face-to-face interactions
  • Maintaining accurate records of all customer interactions and updates in our Service Now ITSM tool
  • Collaborating with cross-functional teams to resolve complex technical issues and improve overall customer experience
Requirements
  • Minimum 1-2 years of experience in IT Support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary: £35,000 - £45,000 per annum, dependent on experience
  • Overtime pay for Saturday shifts
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including annual leave, pension scheme, and access to our Wellbeing Centre

Affinity Water values diversity and inclusion in the workplace and is committed to building a more inclusive culture where every member of our workforce can thrive.



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