Customer Service Representative
2 days ago
We are seeking a highly motivated and experienced IT Support Specialist to join our team as a Service Desk Agent. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and technical support.
Key Responsibilities- Providing timely and effective resolution to customer inquiries and incidents via phone, email, and face-to-face interactions
- Maintaining accurate records of all customer interactions and updates in our Service Now ITSM tool
- Collaborating with cross-functional teams to resolve complex technical issues and improve overall customer experience
- Minimum 1-2 years of experience in IT Support or a related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
- Competitive salary: £35,000 - £45,000 per annum, dependent on experience
- Overtime pay for Saturday shifts
- Opportunities for professional growth and development
- A comprehensive benefits package, including annual leave, pension scheme, and access to our Wellbeing Centre
Affinity Water values diversity and inclusion in the workplace and is committed to building a more inclusive culture where every member of our workforce can thrive.
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Customer Service Representative
4 days ago
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Customer Service Representative
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Customer Service Ambassador
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Customer Experience Manager
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