Customer Service Expert
2 days ago
We are seeking a highly skilled Customer Service Expert to join our team at Affinity Water. This is a 6-month FTC office-based role in Hatfield, with the opportunity to work in a close-knit team providing exceptional support to our staff.
Your Role:
- Morning checks of critical systems to ensure seamless operations.
- Answering calls and logging incidents and service requests using our ITSM tool, ensuring all issues are resolved at first contact.
- Managing timely customer interactions, interpreting information, and communicating effectively with users on system status.
- Providing hardware support for desktops, laptops, tablets, mobile phones, and peripherals, as well as installing approved software.
- Working to agreed standards for achieving targets set for customer satisfaction.
Key Requirements:
- 1-2 years of experience in providing IT support, preferably phone-based support, backed up with face-to-face, over the phone, and site visits.
- A background in customer service would be an advantage.
Benefits:
- Competitive salary dependent on experience (£25,000 - £35,000 per annum).
- Learning and development opportunities, including mentoring and formal courses.
- Entry into the company annual bonus scheme.
- Annual leave from 23 days rising with length of service.
- A 'Celebration Day' in addition to public holidays.
- A generous pension scheme.
- Access to our Wellbeing Centre.
About Us:
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
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