Customer Service Coordinator

3 days ago


Hatfield, United Kingdom Mulmar Food Services Full time

**Customer Service Coordinator**

**Location**:Hatfield, Hertfordshire, AL9 5JN
**Salary**:Competitive, DOE + Benefits
**Contract**:Full time and part time positions available, Permanent

**We are Mulmar, we are growing and we want you**

With more than 30 years’ experience and over 100 employees, we are leaders in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers throughoutthe UK and Ireland.

People need their coffee to get through the day This is massively fuelling growth and demand for our services and we need more Customer Service Coordinators to join our expanding team.

**About the Customer Service Coordinator role**:
With the growth in our business, we need more service coordinators to join our team - supporting our customers, working with our engineers responding to breakdowns and arranging planned maintenance services.

**In addition to this you will be responsible for**:

- Respond to customer service calls.
- Plan and allocate customer reactive callouts to regional field engineers.
- Log service requests into our Management Information System, ensuring that call details are accurate and reflective of call type.
- Prioritise, schedule and record service engineer activities.
- Monitor and follow up requested information - liaise with customers, service and sales teams.
- Escalate major issues to Customer Service Supervisor and/or Service Manager.

**To be successful in this role you should have**:
**Essential Experience**:

- Experience in customer services environment working to timescales essential.
- Computer literate, preferably with experience in MS Office including Outlook, Word and Excel.
- Experience in the use of customer databases advantageous.
- Good general knowledge of geographical locations within the UK.

**It would be great if you had**:

- Experience of service support in maintenance services, logistics or courier services advantageous but not essential.

**If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.**

**No agencies please.



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