Customer Service Agent

1 day ago

Hatfield, United Kingdom Equans Full time

**Requisition ID**: CEN00001145**Domaine**: Fonctions Supports/Autres**Type d'emploi**: CDI**Temps de travail**: Temps plein**EQUANS are recruiting for a Customer Service Agent to be based at our office in Hatfield, Hertfordshire AL10. This is a permanent full-time role working 40 hours per week. On offer is a salary banding of £23,000 - £26,000, dependant upon skills and experience as well as benefits package.**:
**General Overview**:
The main purpose of the role is to assist in the lettering, booking, and scheduling of domestic property survey appointments and works required for the Retrofit Survey Team and the Retrofit Delivery Team. This is an important role as it will often be the first point of contact for property residents.

You will be one of the first points of contact for our internal/external customers and suppliers, representing EQUANS, and will be ensuring that the information is correct and ready to manage. Working alongside our Survey and Operational delivery teams you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive co-ordination of all requirements and, ensuring surveys and works are accurately arranged.

**What will you deliver?**:

- Booking a range of Retrofit works and technical assessments (energy assessments, retrofit assessments, thermal imaging surveys, air tightness tests etc.) with domestic residents
- Reporting of booking progress appointments to the team leaders, line manager and client (project-dependent)
- Creating mail merges from spreadsheets and letter templates
- Ensuring letters are printed and sent out to meet deadlines
- Respond positively and manage efficiently all stakeholders/customers’ needs/support via all methods of communications and monitor /manage any requirements
- Monitor progress on all job types, communicating with customers/stakeholders where required to follow the order through to practical completion
- Ensure effectiveness, productivity, and overall efficiency in our service through operational performance
- Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met, highlighting any potential risks within operational, systems or process to key management
- Undertake other administrative tasks as directed by the Team Leader/ Managers
- Any other reasonable management request.

**What can we offer you?**:
On offer is a salary banding of £23,000 - £26,000, dependant upon skills and experience as well as benefits package, which includes;
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

**Who are we looking for?**:

- Previous experience in an administrative role
- Ability to competently operate MS Word & Excel
- Good communicator at all levels
- Proven excellent customer service experience
- Basic understanding of construction activities in social housing and occupied homes
- Due to the nature of the role, a driving licence and access to a car would be advantagous.

**Who are we?**:
EQUANS is a market leader in the sector with 74,000 employees leveraging 200 years of expertise. With revenues of €12 billion, EQUANS is present in 17 countries - mostly across Europe, but also with significant interests in North America, Latin America and Australia.

In the UK, & Ireland, all of ENGIE’s activity in technical services & facilities management, energy efficiency and regeneration are now part of EQUANS. The new entity also includes specialist energy related capabilities: smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS is an autonomous business within ENGIE Group - with its own dedicated management team and operating structure to help further accelerate growth and service performance.

EQUANS supports its customers by mobilising its expertise to provide low-carbon energy solutions, offer cutting-edge technical and FM services and transformative regeneration in the UK & Ireland. From homes to cities, hospitals to the heart of government, offices to industry.

EQUANS empowers transitions both for today and tomorrow.

***:
**What's next?**:
For more information about EQUANS, please visit:

- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true se

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