Head of Continual Improvement
7 months ago
**Head of Continual Improvement**:
**Location**: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Birmingham, UK - Manchester, UK - Milton Keynes | **Job-ID**:204726 | **Contract type**:Standard |** Business Unit**: IT Service Delivery/Managed Services
**Head of Continual Improvement**
**Life on the team**
With a global reach, Group Managed Services (GMS) is the largest division within Computacenter, with 10,000+ employees located around the world. We are experts in delivering managed services to our customers including engineering & maintenance, service desk and technical infrastructure services, putting the customer at the heart of everything we do.
We are looking for a **Head of Continual Improvement (CI)** to lead a new team within our recently formed Service Excellence function. This role will have a focus on deployment and development of a CI practice and culture across GMS, helping to industrialise our approach to delivering high quality, best in class services that truly delight our customers.
This is a new, global role that will suit a highly ambitious, confident, and experienced continual improvement expert looking to make their mark and advance their career through the creation of an efficient, co-ordinated and productive continual improvement function that delivers tangible results.
As a key member of the Service Excellence leadership team, and reporting into our Director of Service Excellence, you will be responsible for defining and implementing this new CI function. You will work with Senior leaders across GMS and will be responsible for setting our CI strategy and priorities, driving adoption of leading CI principles, and ensuring alignment between customer experience and operational excellence.
**What you’ll do**
- **Recruiting**:you’ll be responsible for identifying the roles you’ll need in the CI team and recruiting suitably experienced and qualified individuals into them.
- **Managing**: you’ll manage, coach and develop the CI team, ensuring they keep abreast of best practice, drive adoption of new ways of working. You’ll also make sure you structure the team for maximum efficiency and impact.
- **Planning**: you'll recommend, plan and deliver an integrated continual improvement strategy and plan that assists Group Managed Services in achieving its objectives, vision and values.
- **Executing**:you’ll be required to both help execute and ensure that the CI team are focused on the priorities that matter most to the delivery of consistently high-quality services that exceed the expectations of our customers.
- **Budgeting**: you’ll recommend, manage and forecast investment budgets associated with delivering improvements.
**What you’ll need**
A proven and comprehensive background in delivering tangible business benefits, with extensive, general quality and continual improvement experience.
- Expertise in developing a comprehensive approach to delivering high-quality services.
- Ability to think strategically and creatively regarding the long-term development of an organisation’s approach to continual improvement.
- Ability to define the measures that matter to drive change that leads to value being realised by Group Managed Services and our customers.
- Excellent and engaging communication (oral and written) and interpersonal skills with the ability to communicate effectively at all levels up to executive levels - able to gain consensus and work in a matrixed organisation.
- A self-starter with a flexible approach to work and highly organised working practices.
- Ability to lead a team & highly self-motivated to succeed.
- Educated to degree level or equivalent experience that demonstrates ability.
- The job will involve some travel throughout Europe and, from time to time, further abroad.
**About us**
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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