Head of Demand and Supply Planning

**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.**

**Why Ocado?**

We've got you covered Embark on a journey of well-being and fulfilment at Ocado Logistics We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience the freedom of flexible working arrangements that enable you to maintain a healthy work-life balance. Take comfort in our comprehensive healthcare coverage, ensuring you and your loved ones receive the best care. Our generous leave policies empower you to prioritise self-care and personal well-being whenever needed. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

**About us**:
Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

**About the role**:
Are you a seasoned leader in supply chain management? Are you passionate about driving operational excellence and optimising customer satisfaction? If so, we have an exciting opportunity for you to join our team as the Head of Demand and Supply Planning at Ocado Logistics, working hybrid at our head office at Hatfield. As the Head of Demand and Planning, you will play a pivotal role in ensuring the smooth and efficient operation of our supply chain. Collaborating closely with internal departments such as Operational teams, Finance, Operational Excellence, and HR, plus our retail partners. Yyou will be accountable for delivering best-in-class KPI metrics, including customer availability, wastage, and customer order fulfilment and your expertise will be crucial in maintaining optimal stock levels within our stockholding targets for both our retailers, Ocado Retail and Morrisons. This role encompasses various components, each presenting unique challenges and opportunities.

**You will be**:
As the Head of Demand and Planning, your role is crucial in supporting our Logistics strategy and driving business growth. You'll collaborate internally and externally, upholding high KPI standards across two retailers. By building strong relationships with retail partners, you will work collaboratively to create a global buying forecast aligned with their sales forecast and ensure balanced KPIs. You will need to be Intellectually curious, able to challenge existing processes and beliefs to achieve better results and outcomes. Constantly driving for improvement and Supply Chain Excellence, your responsibilities will include team building, leadership, and motivation. You'll conduct performance reviews, set objectives, and provide coaching to achieve success. Creating and managing long-term strategic goals will be key, aiming for industry-leading KPIs and exceptional service for Ocado Retail and Morrisons customers. Managing projects across the supply chain, you'll engage with teams, departments, and stakeholders. Building strong relationships with head office management will foster communication and partnerships. Operating with integrity, you'll maintain a trusted supply chain reputation, proactively engaging with operational and retail departments to balance needs and ensure inventory efficiency. Guiding and supporting the Morrisons demand manager team, you'll ensure compliance with competition law. Monitoring and reporting on KPIs, projects, and personal development goals will be critical, providing updates to management. Continual improvement and innovation will drive optimisation and adaptability to evolving demands. Taking ownership of health and safety practices, you'll enforce policies, ensure compliance, conduct inspections, and manage risk.

**About you**:
In this critical role, you will leverage your 5+ years of senior leadership experience in a complex retail and/or logistics environment to drive operational excellence and optimise customer satisfaction. Experience in food retail would be advantageous. Your strong business acumen and commercial skills will be instrumental in shaping strategic decision-making and contributing to the company's growth. As a natural leader with excellent people management abilities, you will inspire, develop, and guide your teams to reach their full potential. Proficiency in Microsoft Office, particularly Excel, will enable you to effectively analyse data and generate valuable insights. Your strong analytical and problem-solving skills will allow you to identify trends, forecast demand, and optimise supply chain operations. With excellent communication skills at all levels, you will collaborate effectively with internal teams, external stakeholders, and senior management. A degree or equivalent education, along with formal supply chain qualifications, would be preferred, highlighting your commitment to professional development. Experience in the e-commerce sector will be a valuable asset, providing you with a deep understanding of the unique challenges and opportunities within online retail. This role may require regular travel, allowing you to build relationships, conduct site visits, and stay informed about operational aspects across different locations.

**What we offer you**:
An award winning recognition scheme: We celebrate our people and appreciate the incredible work they do each day. We genuinely care about your well-being, and that's why we have curated a comprehensive range of employee benefits just for you. We continuously review and update our offerings to ensure that we provide the right support to our valued employees. Here's a glimpse of the wealth of benefits we provide:

- Flexible Working: Enjoy the freedom of our 30 days 'working from anywhere in the world' policy, allowing you to achieve a better work-life balance.
- Wellbeing Support: Take advantage of our dedicated apps and Employee Assistance Programme, providing you with the necessary resources and support to enhance your overall well-being.
- Generous Annual Leave: Start with 25 days of annual leave and watch it grow to 27 days after 5 years of service. Additionally, you have the option to purchase additional holiday time to suit your needs.
- Pension Scheme: Plan for a secure future with our Ocado pension scheme, including an option with employer contribution matching of up to 7%.
- Private Medical Insurance: Rest easy knowing that your health is safeguarded with our comprehensive private medical coverage.
- Family-Friendly Policies: We understand the importance of family, which is why we offer 22 weeks of paid maternity leave, adoption leave, shared parental leave and 6 weeks of paid paternity leave once relevant service requirements are met.
- Financial Support: Benefit from our interest-free Train Ticket Loan and participate in our Cycle to Work Scheme, making your commute easier and more affordable.
- Convenient Shuttle Services: Enjoy the convenience of our free shuttle bus services, connecting Hatfield and Welwyn Garden City train stations to our respective offices.
- Sharesave and Buy as You Earn Schemes: Take part in our exciting share schemes, allowing you to share in our success and contribute to your financial future.
- Financial Protection: We offer Income Protection, providing coverage of up to 50% of your salary for 3 years, and Life Assurance, ensuring financial security with coverage of 3 times your annual salary.

At Ocado Logistics, we prioritise your well-being and strive to create an environment where you can thrive both personally and professionally. Join us and unlock the full potential of our exceptional employee benefits. Find out about our employee funded benefit options, using Benefits+ to add bespoke benefits including Dental Insurance, Travel Insurance and much more.

***We're in it together, we are proud of what we do, we can be even better.